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October, 25 2018

Strativity - Harvard Business Review Reports

Strativity Trending CCO CCO Customer Experience

Please find below a link for two research reports co-developed by Harvard Business Review and Strativity Group. They outline how organisations are approaching customer centric strategy and organisatio[...] Read More

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October, 22 2018

SAP Consumer Propensity Report Australia 2018

SAP Trending CCO CCO

Australians love to shop online but what inspires a quick checkout and what drives consumers to walk away from their shopping carts?  Brands everywhere are looking for ways to reduce cart abandonment [...] Read More

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September, 21 2018

The Biggest Disruptors in CX

CCO CCO Sydney Trending CCO

Ahead of the Chief Customer (CCO) Sydney, we caught up with Adrian Marr, Head of Customer Centricity at Laminex to discuss Laminex's approach to CX, the progression of CX over the past year, the bigge[...] Read More

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August, 29 2018

What's next for CX?

CCO CCO Sydney Trending CCO

Ahead of the Chief Customer (CCO) Sydney, we caught up with Troy Barnes, Chief Customer Officer at Pizza Hut Asia Pacific. We discussed how CX has progressed in the past 18 months, the biggest challen[...] Read More

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May, 15 2018

Your Guide to Omnichannel Support

CCO News Trending CCO Zendesk

Offering multiple means of contacting a business is a great idea - yet if a customer ends up having to repeat themselves, this can quickly turn to frustration. This is one reason why omnichannel suppo[...] Read More

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May, 11 2018

CCO Event Report: What we learnt at Chief Customer Officer USA 2018

Customer Experience/ Management Data Analytics Trending CCO Article CCO Customer Experience customer success Data Management Employee Engagement Machine Learning Report Reports analytics and data management Cognitive Thought Leader Series Analytics Big Data AI Artificial Intelligence empathy

  In anticipation of Chief  Customer Officer, Fall, which will take place in San Francisco, September 11-13, we re-visited some of the lessons learned at our CCO USA event, that took place in Miami, J[...] Read More

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