<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=306561&amp;fmt=gif">

Insights & Research

We draw on the extensive expertise of our global network of senior executives and leaders, combined with the vast industry knowledge of our own research team, to produce valuable premium content with real-world insights to help you keep up-to-date and make strategic, timely, and well-informed decisions.

Stack of Magazines

Subscribe to the Business of Data

Subscribe Today

Posts by tag

See all
July, 28 2021

Zendesk The Agility Playbook

If companies weren't flexing their agility muscles before the pandemic, they certainly are now - and it can be a major competitive advantage. With original data and actionable insights from CX busines[...] Read More

July, 14 2021

Zendesk The Digital Tipping Point

In 2020, companies made seismic shifts in how they do business. Being digital-first and, in many cases, digital-only meant companies had to rapidly acquire new technologies to reach customers and conn[...] Read More

March, 08 2021

Zendesk CX Trends Report 2021

New customer expectations, spiking support requests, and working apart—yep, that was 2020. We’ve gathered data from 90,000 companies and fused it with findings from global surveys of customers, agents[...] Read More

December, 14 2020

Top 5 Articles of 2020 to progress your CX journey

With 2020 coming to a close, and the continued impact COVID has had on businesses, we have collated the 5 best must read articles to progress your CX journey into 2021. Read More

November, 19 2020

CX Champions: How CX Leaders Who Raise Their Game Are Driving Business Success

Delivering a great CX is among many business leaders' top priorities, but it's hard to know where to devote time and resources to make it happen. To help businesses plan accordingly, Zendesk partnered[...] Read More

October, 21 2020

Forrester Report: Choosing the right CX solution for your business - Partnered content with Zendesk

Evaluating new customer service technologies can be overwhelming. With new platforms, deployment methods, and rising customer expectations, the customer service tech ecosystem has grown more and more [...] Read More

September, 22 2020

Gartner’s predictions for the post-COVID future of work - Partnered content with Zendesk

COVID-19 has affected workplaces everywhere, the impacts of which could greatly alter how different organizations will approach the way they do business. The need to identify and prepare for a shift i[...] Read More

September, 16 2020

InMoment : The Case for CX Investment White Paper

Establishing ROI for customer experience (CX) program is one of the greatest challenges that CX practitioners face in the 2020 experience landscape. Across all businesses, the C-Suite leadership team [...] Read More

August, 24 2020

Guide: Adapting to rapid change - Partnered content with Zendesk

These days, getting customer support right is more important than ever. Companies must go above and beyond to meet the needs of their customers, even as budgets tighten and workloads rise. How can sma[...] Read More

August, 18 2020

InMoment How to link CX to ROI: Your free eBook inside

Customer Experience (CX) Leaders across Asia-Pacific have been stretched to capacity through recent market turbulence and shifting business priorities. In a world where five star customer experiences [...] Read More


Business of Data CTA

For a limited time, subscribing to Business of Data is free, so make sure to do so today for complimentary access to exclusive insights you just can’t find anywhere else.

Subscribe Today