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January, 16 2019

A response to Rob May

Artificial Intelligence CAO Spring 2019

Ben Vigoda – Nov 20, 2018 – Read More

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January, 16 2019

Voice of the customer: Why you need it an how to start your VOC program

Analytics Big Data Advanced Analytics Digital Transformation CAO Spring 2019 data Customer Experience & Customer Management Digital

In this blog, we’ll discuss how to understand your Voice of Customer (VOC) feedback and why this is important. What are your customers actually telling you and how do you analyze this information to g[...] Read More

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