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It’s now clear that all parts of your business need to be CX focussed – not just the front office. Gateway Bank is an example of a company so obsessed with customer centricity that they recently promo[...] Read More
Tell us a bit about your background and how you ended up in your current role. Read More
Ahead of the Chief Customer Officer New Zealand conference, we caught up with Phillipa Cameron, Chief Customer Officer at Stuff NZ to discuss the biggest challenges she faces in her role, and how to t[...] Read More
Ahead of the inaugural Future Contact Centres Sydney event, we caught up with Michelle Shiers, Complex Customer Care Lead, Telstra to discuss their contact centre vision, their biggest takeaways from [...] Read More
Ahead of the inaugural Future Contact Centres Sydney event, we caught up with Rod Netterfield, General Manager, Change and Customer Experience at Auto & General to discuss their contact centre vision,[...] Read More
Ahead of the annual Chief Customer Officer Melbourne, we caught up with Anouche Newman, CEO of CSIA to discuss how organisations create memorable customer service engagements, how to demonstrate a lin[...] Read More
Ahead of the annual Chief Customer Officer Melbourne, we caught up with Lionel Kho, Head of Portfolio Analytics & Insight, NAB to discuss what he sees as the biggest game changers in CX, the importanc[...] Read More
Ahead of the Chief Customer (CCO) Sydney, we caught up with Adrian Marr, Head of Customer Centricity at Laminex to discuss Laminex's approach to CX, the progression of CX over the past year, the bigge[...] Read More
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