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Forrester: Responding, managing, and leading during a pandemic

Partner Content with Zendesk

Zendesk - Forrester: Responding, managing, and leading during a pandemic

Written by Corinium on Jun 22, 2020 6:39:51 AM

Zendesk customer success CCO Melbourne 2020 Customer Experience and Management

As we come out of lockdown and ease our way into the new normal, effective communication and leadership is vital to a smooth transition.

Forrester has surveyed hundreds of customers, employers and workers about their experiences so far, and the things that they find most challenging. 

In this webinar recording from Zendesk, hear Riccardo Pasto from Forrester as he discusses the steps in responding to, and leading through a crisis; including setting up a framework for sound decision-making.

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Watch the webinar

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