Insights & Research

Establishing ROI for customer experience (CX) program is one of the greatest challenges that CX practitioners face in the 2020 experience landscape. Across all businesses, the C-Suite leadership team [...] Read More

These days, getting customer support right is more important than ever. Companies must go above and beyond to meet the needs of their customers, even as budgets tighten and workloads rise. How can sma[...] Read More

With the diversity of advanced analytics tools on the market, how do you know which data management solution will work for your organization? Truth is, you just need to find the right one for your par[...] Read More

Customer Experience (CX) Leaders across Asia-Pacific have been stretched to capacity through recent market turbulence and shifting business priorities. In a world where five star customer experiences [...] Read More

Eva shares what COVID-19 meant for them as a business, how they worked tirelessly to pivot to meet the customer needs of now, and how their communication strategy, sense of community, and their brand [...] Read More

This is an adapted excerpt from InMoment’s new eBook “Evolving Your Customer Experience Program” Download here Even though it’s generally understood that experience management programs help businesses[...] Read More

As we come out of lockdown and ease our way into the new normal, effective communication and leadership is vital to a smooth transition. Forrester has surveyed hundreds of customers, employers and wor[...] Read More

Virtual teams present different challenges and opportunities from those of an onsite team - this is something we've all become acutely aware of in the last few months. The dynamic between managers and[...] Read More

With the coronavirus outbreak, customer experience teams across the globe have had to rapidly adapt amid ticket spikes, customer cancellations, market volatility, and increased uncertainty. Each week [...] Read More

In these difficult times with more and more of us working from home, managing teams and being productive is an entirely new challenge for a lot of us. When working from home, it’s crucial that you kee[...] Read More