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Guide: Transitioning to and managing a remote workforce

Partner Content with Zendesk

Zendesk - Transitioning to and managing a remote workforce

Written by Corinium on Jun 3, 2020 3:08:01 AM

Zendesk customer success CCO Melbourne 2020 Customer Experience and Management

Virtual teams present different challenges and opportunities from those of an onsite team - this is something we've all become acutely aware of in the last few months. 

 

The dynamic between managers and employees who don’t see each other in person with any regularity can be daunting, when done well it opens up a whole host of opportunities. 

 

As with any team dynamic, remote managers and employees must actively work on fostering open communication, including both praise and constructive feedback, and on building trust. If managers can place the emphasis on performance and delivery, and look for opportunities to coach and fill gaps in training, a virtual team has the potential to run like a well-oiled machine.

For a deeper dive into managing a remote team,

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