With the coronavirus outbreak, customer experience teams across the globe have had to rapidly adapt amid ticket spikes, customer cancellations, market volatility, and increased uncertainty. Each week brought new challenges, and business simply wasn't business as usual. Most teams responding to customers are now in a work from home environment, putting additional strain on their ability to respond to customers effectively. For many of us, that means learning and adjusting as we go.
Our Benchmark Snapshot summarizes how recent events have affected customer experience in the recent months. Have a look at the report here.
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So, what are you waiting for?