Insights & Research

With the variety of ways that customers reach out for support—like via email, calling over the phone, initiating a live chat—it makes sense for companies to invest in an omnichannel experience. But gi[...] Read More

Customer loyalty can help drive the success of a business, and the customer experience (CX) drives loyalty. The data is clear: 74% of customers feel loyal to a particular brand or company 52% of custo[...] Read More

We are pleased to be working with our media partner, IQ International on our Chief Data & Analytics Officer Brisbane event, where they will be sharing some of their work in developing best practic[...] Read More

The need for widespread enterprise analytics to accelerate business growth and operational efficiencies is clear: Forrester says that insights-driven businesses are growing at an average of more than [...] Read More

Bringing together a collection of stories to celebrate success and to further drive and inspire data innovation in Australia. With a unique data story around financial wellbeing, Andrea Nicastro, Data[...] Read More

Navigating A Digital World Read More

Time and time again, we hear from our contacts asking to hear about real use cases. We have partnered with Zendesk to share their customer stories. "The customer is always right" is a phrase that Zend[...] Read More

In this edition of 'getting to know your speaker', we are proud to bring you Armel Lupapi, Identity and Access Governance Specialist at banking and asset management group Investec. Read More

Joining us at the Data and Analytics in Healthcare (4-5 March | Melbourne), we are pleased to welcome Day Manuet, Data Analyst – Analytics at Epworth HealthCare. She shares her thoughts on the use of [...] Read More

Gasbene Mahlangu will be presenting at the CISO Africa 2020 event. Find out more about him below. Read More