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Video: Data Conversations Over Coffee with Itumeleng Monale

Written by Craig Steward

Video: Data Conversations Over Coffee with Itumeleng Monale

Written by Craig Steward on May 25, 2020 2:48:47 PM

Datacon Africa Data and Analytics

In episode 8 we talk to Itumeleng who is a dynamic and driven data analytics leader who's on a mission to digitise records management...while drinking herbal tea infusions. 

 

 

I met up with Itumeleng earlier this year, in person...remember that?, as she was embarking on a project to digitise records management across the bank. In the near 5 years that I've been interacting with data analytics leaders this was the first time I'd come across someone who was focused on this area. 

So, I thought it would be great to catch up with her over a cup of coffee to see how the project is progressing. 

Some of the key areas Itumeleng covers during our conversation are:

  • How digitisation of records has improved Customer Experience by creating a single view of the customer
  • How the business has been demanding data quality because they've realised how it reduces friction in business processes
  • How the bank has developed a data academy to improve data literacy across all levels

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