The Zendesk Customer Experience Trends Report 2019 found that customer expectations are 46 percent higher than
last year, and 59 percent of agents report that customers’ expectations have risen in the last year. Whatever way you look at it, customers want more. But companies are not delivering.
last year, and 59 percent of agents report that customers’ expectations have risen in the last year. Whatever way you look at it, customers want more. But companies are not delivering.
Three key technology trends have helped international companies in the Asia Pacific step up and meet the challenge head on.
Download this report to find out what they are, and how you can make the most of them
