Offering multiple means of contacting a business is a great idea - yet if a customer ends up having to repeat themselves, this can quickly turn to frustration. This is one reason why omnichannel support is more than an industry buzzword - it's the new standard.
An omnichannel support strategy and solution allows you to offer multiple channels, but also to recognize your customer each time they walk through the door—any door—and provide a seamless customer experience. But how can you make this a reality?
Read our guide to omnichannel support to learn:
- What omnichannel support entails
- How an omnichannel strategy can benefit your business
- The factors that drive channel preference
- How to build an omnichannel strategy that considers each channel, and all channels, at the same time