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Download the Report The Big Data revolution has been surprisingly rapid. Even five years ago many companies were still asking the question, “What is Big Data?” We were consistently being told that dat[...] Read More

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Moving to BI 3.0 Over 3 years ago when Corinium started researching the South African data analytics market 'Business Intelligence' was generally referred to as the old way of doing things. "There are[...] Read More

As the management of data becomes a recognised business imperative, it’s essential to arm the C-suite with a structured and methodical approach to the subject. Read More

When customers speak with companies, they want to do so with the same digital channels they use to communicate with friends and family. And they expect the experience to be effortless. This expectatio[...] Read More

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Better managing the end-to-end customer journey is critical to your success in a world where customers compare your service to that of Google and Amazon—no matter what size your business is. In this e[...] Read More

Ahead of the inaugural Future Contact Centres Sydney event, we caught up with Michelle Shiers, Complex Customer Care Lead, Telstra to discuss their contact centre vision, their biggest takeaways from [...] Read More

Ahead of GeoInsurance USA, taking place in the W Hoboken, NJ on June 11-12 we caught up with Yosha DeLong to find out what motivates her to do what she does and how she found herself at Zurich North A[...] Read More

Ahead of GeoInsurance USA, taking place in the W Hoboken, NJ on June 11-12 we caught up with Jim Schweitzer to find out what motivates him to do what he does and how he found himself working for the N[...] Read More