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December, 09 2018

Genesys State of Customer Experience Research Report

Genesys Trending CCO Customer Experience Customer

The Genesys State of Customer Experience research report is based on consumer and business findings related to customer experience. This initial global survey, executed on behalf of Genesys by an inde[...] Read More

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December, 05 2018

Genesys : MIT Technology Review

Genesys Trending CCO Customer Experience Customer

Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 execut[...] Read More

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