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January, 22 2019

Genesys State of Customer Experience Research Report

Trending CCO Customer Experience Customer Genesys Customer Experience & Customer Management

The Genesys State of Customer Experience research report is based on consumer and business findings related to customer experience. This initial global survey, executed on behalf of Genesys by an inde[...] Read More

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December, 05 2018

Genesys : MIT Technology Review

Trending CCO Customer Experience Customer Genesys Customer Experience & Customer Management

Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 execut[...] Read More

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