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Stack of Magazines

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January, 22 2019

Genesys State of Customer Experience Research Report

Genesys Trending CCO Customer Experience Customer Customer Experience & Customer Management

The Genesys State of Customer Experience research report is based on consumer and business findings related to customer experience. This initial global survey, executed on behalf of Genesys by an inde[...] Read More

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December, 05 2018

Genesys : MIT Technology Review

Genesys Trending CCO Customer Experience Customer Customer Experience & Customer Management

Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 execut[...] Read More

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October, 25 2018

Strativity - Harvard Business Review Reports

Strativity Trending CCO CCO Customer Experience Customer Experience & Customer Management

Please find below a link for two research reports co-developed by Harvard Business Review and Strativity Group. They outline how organisations are approaching customer centric strategy and organisatio[...] Read More

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October, 15 2018

By Ido Bornstein-HaCohen, COO, Conversocial

Customer Experience Customer Experience & Customer Management

Customer Care in the Social and Mobile Era Read More

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October, 15 2018

What makes a customer’s experience great?

Customer Experience Customer Experience & Customer Management

Advances like big data, machine learning, and AI have begun to help enterprises shift their focus from routine operational processes to sweeping advances in customer experience. But what makes a custo[...] Read More

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October, 15 2018

Interview with David Bridges, McCarthy & Stone

Customer Experience Customer Experience & Customer Management

The Chief Customer Officer, Europe team has been hard at work, spending countless hours researching and discussing the current state of CX in Europe with key leaders in the industry. We were able to a[...] Read More

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May, 11 2018

CCO Event Report: What we learnt at Chief Customer Officer USA 2018

Data Analytics Trending CCO Article CCO Customer Experience Data Management Employee Engagement Machine Learning Report Reports analytics and data management Cognitive Thought Leader Series Analytics Big Data AI Artificial Intelligence empathy data Artificial Intelligence & Machine Learning Customer Experience & Customer Management

  In anticipation of Chief  Customer Officer, Fall, which will take place in San Francisco, September 11-13, we re-visited some of the lessons learned at our CCO USA event, that took place in Miami, J[...] Read More

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May, 02 2018

Parachuting Chameleons and eating your own Dog food – Organizational Effectiveness at Macy’s

Article CLO Conference Customer Experience Trending CLO Customer Experience & Customer Management

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October, 18 2017

Chasing the millennial dollar: CX in the 21st century

Customer Experience Customer Experience & Customer Management

How different is the millennial customer? So much thought has been given on how to capture the “distracted” generation, that perhaps we are missing the role of generation Y. But are we wrong in our as[...] Read More

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August, 08 2017

A Unique Q&A with Lior Arussy, Strativity

Customer Experience Customer Experience & Customer Management

In anticipation of Lior Arussy, Author of 6 books and Renowned Thought Leader on Customer Experience, presenting at Chief Customer Officer Sydney, we asked Lior to answer some questions about what he [...] Read More

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