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Stack of Magazines

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February, 19 2019

Declutter Your Customer Experience

customer360

This is a contribution from Chantel Botha, Human Experience & Service Designer | Robotics Educator | CCXP, Brandlove Customer Experience. Read More

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February, 13 2019

CX – where are we? - Joshua Knight, Jet Customer Strategic Analyst, Edcon

customer360

Ahead of Customer 360 Africa 2019, we caught up with Joshua Knight, Jet Customer Strategic Analyst, Edcon, to discuss his opinion on where Customer Experience is in South Africa today. Read More

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February, 01 2019

Employees vs Customers | Why there shouldn't be a tug of war

customer360 Customer Experience & Customer Management

By Jessica Matthysen, Head Customer Success, Alexander Forbes Empower. Read More

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January, 08 2019

Culture… it’s not about feeling warm and fuzzy

customer360 Customer Experience & Customer Management

Publication: FA News (English) Page: 10 Title: CULTURE is not the same as cozy... Publish Date: 01 November 2018 AVE: 21937.65 Author: Marno Boshoff Read More

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January, 07 2019

CX Strategy according to Multichoice, Hollard, African Bank, FNB, ABSA, Comair, Uber and many more

customer360 Customer Experience & Customer Management

Johannesburg, South Africa – Corinium Global Intelligence announced that it will be hosting an all-encompassing event, Customer 360 Africa 2019, that will cover all aspects of the entire customer expe[...] Read More

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December, 03 2018

Measuring Customer Experience at Every Touchpoint of their Journey

customer360 Customer Experience & Customer Management

Measuring your organisations customer experience as each touch point can be very tricky and complicated. We caught up with Clint Payne the Program Manager: Customer Experience of MultiChoice and got h[...] Read More

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November, 27 2018

The digital clash of civilization in light of customer experience

customer360 Customer Experience & Customer Management

The 4th Industrial Revolution is upon us and many forms of technology are being implemented to improve customer experience. With the density of social interactions, one must ask what role this will pl[...] Read More

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