Insights & Research

My key focus area is, and has always been, how the customer experience is founded upon the employee experience because I believe that focussing on your employees ultimately benefits your customers. Read More

Africa is at the centre of a global development crisis and customer experience professionals have the opportunity to influence economic growth and increase shareholder value with meaningful impact. Th[...] Read More

Customer experience is the only way that organisations are able to gain competitive advantage and hold on to their customers. It is the experience that customers have that will keep them coming back. Read More

We caught up with Clint Payne who is the Program Manager: Customer Experience at MultiChoice to find out what he will be speaking about at the upcoming Customer 360 Africa 2019 event. Read More

Seth Godin is a prolific entrepreneur, renowned author and enthusiastic teacher. He continues to be eager to share his experience, knowledge, and insight about the business world and its ever-changing[...] Read More

This is a contribution from Chantel Botha, Human Experience & Service Designer | Robotics Educator | CCXP, Brandlove Customer Experience. Read More

Ahead of Customer 360 Africa 2019, we caught up with Joshua Knight, Jet Customer Strategic Analyst, Edcon, to discuss his opinion on where Customer Experience is in South Africa today. Read More

By Jessica Matthysen, Head Customer Success, Alexander Forbes Empower. Read More

Publication: FA News (English) Page: 10 Title: CULTURE is not the same as cozy... Publish Date: 01 November 2018 AVE: 21937.65 Author: Marno Boshoff Read More

Johannesburg, South Africa – Corinium Global Intelligence announced that it will be hosting an all-encompassing event, Customer 360 Africa 2019, that will cover all aspects of the entire customer expe[...] Read More