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December, 03 2018

Measuring Customer Experience at Every Touchpoint of their Journey

customer360

Measuring your organisations customer experience as each touch point can be very tricky and complicated. We caught up with Clint Payne the Program Manager: Customer Experience of MultiChoice and got h[...] Read More

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November, 27 2018

The digital clash of civilization in light of customer experience

customer360

The 4th Industrial Revolution is upon us and many forms of technology are being implemented to improve customer experience. With the density of social interactions, one must ask what role this will pl[...] Read More

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