Insights & Research

Australians love to shop online but what inspires a quick checkout and what drives consumers to walk away from their shopping carts? Brands everywhere are looking for ways to reduce cart abandonment b[...] Read More

At a recent Chief Data & Analytics Officer event held in Singapore, Cloudera hosted a discussion group chaired by Graham Gear, Senior Director of Systems Engineering from APAC, with the focus topi[...] Read More

There are exciting things happening in the workplace. As we move towards empowering teams closest to our customers, foster collaboration across organisational silos, the next question to consider is h[...] Read More

Leaders underestimate and underutilize the collective power of their workforce. The way that we support business teams’ interaction with data teams will mean the difference between unlocking the huge [...] Read More

Chief Data & Analytics Officer, Europe 2018 is the premier event for data and analytics professionals from across Europe – with over 100 joining the two-day event to network, discuss and share ide[...] Read More

Customer Care in the Social and Mobile Era Read More

Advances like big data, machine learning, and AI have begun to help enterprises shift their focus from routine operational processes to sweeping advances in customer experience. But what makes a custo[...] Read More

The Chief Customer Officer, Europe team has been hard at work, spending countless hours researching and discussing the current state of CX in Europe with key leaders in the industry. We were able to a[...] Read More

Ahead of the IBM Chief Data Officer Summit, Fall 2018 we caught up with one of the 50+ speakers; Michael Horn, who is Chief Data Officer at customer experience agency Huge. We set out to discover more[...] Read More

Ahead of the IBM Chief Data Officer Summit, Fall 2018 we caught up with one of the 50+ speakers; Genevy Dimitrion, who is SVP & Chief Data Steward at State Street and responsible for the company’s[...] Read More