Insights & Research

The importance of company-wide buy-in and cross-functional collaboration emerged as key themes at this month's Data Champions Online, US digital event Almost 300 of North America’s most senior data an[...] Read More

HPE Global Field CTO Matt Maccaux explored why so many enterprises struggle to operationalize AI in his 2020 Data Champions Online US keynote presentation Why Enterprises Struggle to Industrialize AI [...] Read More

Dan Costanza, Chief Data Scientist: Banking, Capital Markets and Advisory at Citi, outlines how he’s working to democratize the bank’s data, what’s next for his data strategy and what makes his job is[...] Read More

Dr Rafael Coronel, CDO and Data Protection Officer at financial services platform Digio, talks to us about steering the company through the Covid-19 pandemic, CX innovation and the future of digital b[...] Read More

With businesses scrambling to adapt to the realities of social distancing, we ask our network of CX leaders how they’re striving to meet their customers’ needs in the midst of the global pandemic Comp[...] Read More

Sophisticated ML-as-a-service platforms such as Facebook’s FBLearner Flow are ideal for delivering AI-at-scale. But the data architectures that feed into them are just as vital Automation is what AI a[...] Read More

Leandro Cresta, Latin America IT Director at stationery, lighter and razor company Bic, talks about creating and securing executive buy-in for the company’s data strategy, and the changing role of the[...] Read More

Aligning projects with business goals and expanding them in a structured way is vital when delivering AI-at-scale Applying AI models at scale is one of the most cost-effective ways to drive ROI with t[...] Read More

Scaling AI capabilities across an entire organization is the best way to unleash the technology’s true potential to drive ROI AI will add more than $13 trillion to the global economy over the next dec[...] Read More

Customer experience optimization initiatives that depend too heavily on customer surveys or focus groups can lead organizations to make poor business decisions When an executive wants to find out what[...] Read More