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Stack of Magazines

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February, 06 2019

Forrester Study: Drive Marketing and CX Convergence. Partner Content with Genesys

Genesys

A customer centric-culture is key to the success of any organisation. With customers constantly evolving in an ever-changing world of technological advancements and the proliferation of digital channe[...] Read More

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February, 05 2019

Strativity CX Evolution – Consistency to Purpose

Strativity

Please find below a link for a recent white paper developed by Strativity Group. It outlines how organisations can evolve their customer experience from being consistent and exceptional to being purpo[...] Read More

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February, 04 2019

Data Futurology Podcast with Anthony Rea

Analytics CDAO CDAO Sydney CDAO Public Sector

Ahead of the annual Chief Data & Analytics Officer Public Sector, our Media Partner Data Futurology caught up with Anthony Rea, Chief Data Officer at Bureau of Meteorology  to talk about what happens [...] Read More

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February, 01 2019

Employees vs Customers | Why there shouldn't be a tug of war

customer360 Customer Experience & Customer Management

By Jessica Matthysen, Head Customer Success, Alexander Forbes Empower. Read More

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January, 30 2019

Introducing the Chief Data Analytics Officers & Influencers, Financial Services Superstars

CDAO

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January, 30 2019

DataOps and the DataOps Manifesto

Big Data data

Why drive to the store to buy a stapler, when you can order it from Amazon who will deliver it to your doorstep in two days for around the same price?  The list of goods and services that consumers pu[...] Read More

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January, 30 2019

Proving an ROI for Your Analytics Investments

CDAO CDAO Sydney cdao brisbane

Ahead of the annual Chief Data & Analytics Officer Brisbane, we caught up with Gaurav Ahuja, Head of Digital Analytics, Big W to discuss his process for ad hoc analytics requests, how to prove that an[...] Read More

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January, 28 2019

The Importance of Customer Level Analytics

CCO CCO Melbourne

Ahead of the annual Chief Customer Officer Melbourne, we caught up with Lionel Kho, Head of Portfolio Analytics & Insight, NAB to discuss what he sees as the biggest game changers in CX, the importanc[...] Read More

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January, 24 2019

Will The Real Data Scientist Please Stand Up, Please Stand Up?

DataCon Africa Insights Datacon Africa data Analytics Data Science

As the lyrics to the multiple award winning song ‘The Real Slim Shady’ by American rapper Eminem, aka Slim Shady, echoes in my head, I feel like this could be the theme song for the Data Scientists in[...] Read More

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January, 24 2019

The Chief Data Officer Roadblocks

DataCon Africa Insights Datacon Africa data

Spoiler Alert! What you are about to read is not groundbreaking but it is insightful. Read More

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