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Stack of Magazines

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April, 09 2019

Three strategies to improve the end-to-end customer experience

Genesys

Better managing the end-to-end customer journey is critical to your success in a world where customers compare your service to that of Google and Amazon—no matter what size your business is. In this e[...] Read More

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April, 08 2019

Building your Contact Centre - The Key Takeaways from Telstra

CCO Melbourne CCO Future Contact Centres

Ahead of the inaugural Future Contact Centres Sydney event, we caught up with Michelle Shiers, Complex Customer Care Lead, Telstra to discuss their contact centre vision, their biggest takeaways from [...] Read More

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April, 03 2019

GeoInsurance USA - Speaker Interview - Yosha DeLong

Insights Geo Insurance USA

Ahead of GeoInsurance USA, taking place in the W Hoboken, NJ on June 11-12 we caught up with Yosha DeLong to find out what motivates her to do what she does and how she found herself at Zurich North A[...] Read More

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April, 03 2019

GeoInsurance USA - Speaker Interview - Jim Schweitzer

Insights Geo Insurance USA

Ahead of GeoInsurance USA, taking place in the W Hoboken, NJ on June 11-12 we caught up with Jim Schweitzer to find out what motivates him to do what he does and how he found himself working for the N[...] Read More

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April, 01 2019

The Top 100 Innovators in Data and Analytics 2019 Americas | Part 1

Data Analytics Insights

Behind the boom in data and analytics, is a thriving collection of data driven leaders. With technologies such as Artificial Intelligence and Machine Learning now entering the mainstream, organization[...] Read More

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April, 01 2019

The Top 20 Influencers in GeoInsurance 2019 | Americas

Insights Geospatial

Corinium is pleased to announce the launch of The Top 20 Influencers in GeoInsurance | Americas Effective use of Geospatial Data and Technology within the Insurance and Reinsurance Industry allows for[...] Read More

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March, 29 2019

CCO Melbourne Sponsorship Material

Zendesk: Read More

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March, 27 2019

Snowflake : Executive's Guide to Alternative Data Analytics

Snowflake

Investment managers are expected to spend more than $1.6 billion on alternative data sets in 2020.  The sheer volume of data produced will necessitate a change in how businesses acquire, process, and [...] Read More

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March, 21 2019

Interview with Sriram Iyer @ CDAOI UK 2019

Analytics Big Data

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March, 18 2019

The importance of building a data governance framework

Big Data Insights

It’s not often these days that you hear about senior professionals that have been at one company for over three decades, but Anwar Mirza, Global Head of Data Governance at TNT, is one of them. What ma[...] Read More

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