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Insights & Research

We draw on the extensive expertise of our global network of senior executives and leaders, combined with the vast industry knowledge of our own research team, to produce valuable premium content with real-world insights to help you keep up-to-date and make strategic, timely, and well-informed decisions.

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August, 01 2019

Shifting towards a more customer focused culture

What is the biggest challenge you face within your role today and how are you looking to tackle it? I think a challenge faced by many more traditional organisations (including our own) is how to put a[...] Read More

July, 25 2019

Guide to Automated Analytics By Yellowfin

There are three problems hamstringing your access to data insights. Insights are hard to unearth because it requires a lot of systematic drilling and filtering. And that isn’t how your business people[...] Read More

July, 24 2019

3-Minutes Q&A with Gary Zalaveta

Corinium’s data analytics events are designed to provide deep value to senior leaders and decision makers who are responsible for driving the strategic growth of data analytics within their organisati[...] Read More

July, 19 2019

Understanding the Value of Good Customer Experience (Gateway Bank)

It’s now clear that all parts of your business need to be CX focussed – not just the front office. Gateway Bank is an example of a company so obsessed with customer centricity that they recently promo[...] Read More

July, 19 2019

Understanding the Value of Good Customer Experience

Tell us a bit about your background and how you ended up in your current role. Read More

July, 17 2019

Ethics of AI

We’re just at the starting line of AI and already CDAOs are grappling with ethical dilemmas that create risk at all organisational levels. Poor AI governance can lead to significant reputational, mark[...] Read More

July, 16 2019

The Satisfied Customer - 3 technology trends to get you there

The Zendesk Customer Experience Trends Report 2019 found that customer expectations are 46 percent higher than last year, and 59 percent of agents report that customers’ expectations have risen in the[...] Read More

July, 08 2019

Strategy, Leadership, Culture & Innovation: Interview with Cary Correia, GE USA: Part 1

Drawing on over 30 years of experience, we caught up with our international keynote, Cary Correia, Chief Commercial Data Scientist, GE USA to share some golden nuggets on how to truly achieve a data-d[...] Read More

July, 02 2019

African Customer Experiences With Theory U

Africa is at the centre of a global development crisis and customer experience professionals have the opportunity to influence economic growth and increase shareholder value with meaningful impact. Th[...] Read More

July, 02 2019

Future-Proofing The Modern Business Through Legacy-Smashing Enterprise Architecture

Digital transformation has imposed a closer alignment between the roles of the CIO and innovative Enterprise Architecture teams. Forward thinking Enterprise Architects (EA) have become the vanguards f[...] Read More



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