The Zendesk Customer Experience Trends Report looks at what businesses are actually doing with their data; data which has been collected from 45,000 businesses using Zendesk across 140 countries. With[...] Read More
We caught up with Clint Payne who is the Program Manager: Customer Experience at MultiChoice to find out what he will be speaking about at the upcoming Customer 360 Africa 2019 event. Read More
A customer centric-culture is key to the success of any organisation. With customers constantly evolving in an ever-changing world of technological advancements and the proliferation of digital channe[...] Read More
In an exclusive interview with Sandra Hogan, Group Head of Customer Analytics at Origin Energy, our Media Partner, Data Futurology dived into the podcast to talk about how to successfully apply data s[...] Read More
Ahead of the 5th annual Chief Data & Analytics Officer Sydney, our Media Partner Data Futurology caught up with Kshira Saagar, Head of Analytics and Data Science, The Iconic to talk about taking s[...] Read More
Ahead of the annual Chief Customer Officer Melbourne, we caught up with Anouche Newman, CEO of CSIA to discuss how organisations create memorable customer service engagements, how to demonstrate a lin[...] Read More
The viral #10YearChallenge, spread across social media like wildfire. The challenge was centred around people showing the world what they looked like 10 years ago compared to today. We also took a loo[...] Read More
This is a contribution from Chantel Botha, Human Experience & Service Designer | Robotics Educator | CCXP, Brandlove Customer Experience. Read More
With new technologies making it possible for people to access learning content faster than ever before and companies now able to collect information and gain insight into how and when individuals are [...] Read More
Ahead of Customer 360 Africa 2019, we caught up with Joshua Knight, Jet Customer Strategic Analyst, Edcon, to discuss his opinion on where Customer Experience is in South Africa today. Read More
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