Insights & Research

When customers speak with companies, they want to do so with the same digital channels they use to communicate with friends and family. And they expect the experience to be effortless. This expectatio[...] Read More

Better managing the end-to-end customer journey is critical to your success in a world where customers compare your service to that of Google and Amazon—no matter what size your business is. In this e[...] Read More

Ahead of the inaugural Future Contact Centres Sydney event, we caught up with Michelle Shiers, Complex Customer Care Lead, Telstra to discuss their contact centre vision, their biggest takeaways from [...] Read More

Ahead of GeoInsurance USA, taking place in the W Hoboken, NJ on June 11-12 we caught up with Yosha DeLong to find out what motivates her to do what she does and how she found herself at Zurich North A[...] Read More

Ahead of GeoInsurance USA, taking place in the W Hoboken, NJ on June 11-12 we caught up with Jim Schweitzer to find out what motivates him to do what he does and how he found himself working for the N[...] Read More

Behind the boom in data and analytics, is a thriving collection of data driven leaders. With technologies such as Artificial Intelligence and Machine Learning now entering the mainstream, organization[...] Read More

Corinium is pleased to announce the launch of The Top 20 Influencers in GeoInsurance | Americas Effective use of Geospatial Data and Technology within the Insurance and Reinsurance Industry allows for[...] Read More

Investment managers are expected to spend more than $1.6 billion on alternative data sets in 2020. The sheer volume of data produced will necessitate a change in how businesses acquire, process, and u[...] Read More

It’s not often these days that you hear about senior professionals that have been at one company for over three decades, but Anwar Mirza, Global Head of Data Governance at TNT, is one of them. What ma[...] Read More

Ahead of the inaugural Future Contact Centres Sydney event, we caught up with Rod Netterfield, General Manager, Change and Customer Experience at Auto & General to discuss their contact centre vis[...] Read More