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Ahead of the annual Chief Customer Officer Melbourne, we caught up with Lionel Kho, Head of Portfolio Analytics & Insight, NAB to discuss what he sees as the biggest game changers in CX, the impor[...] Read More
As the lyrics to the multiple award winning song ‘The Real Slim Shady’ by American rapper Eminem, aka Slim Shady, echoes in my head, I feel like this could be the theme song for the Data Scientists in[...] Read More
Spoiler Alert! What you are about to read is not groundbreaking but it is insightful. Read More
Andre Gaddis, Vice President, Data Analytics at Suncoast Credit Union Andre Gaddis, Vice President, Data Analytics at Suncoast Credit Union, explains why an agile data methodology has been life-changi[...] Read More
Drawing on Dickens’ Christmas Carol we have identified three key themes for Chief Digital Officer Africa 2019; these could also be readily defined as The Good, The Bad & The Ugly of digital transf[...] Read More
So many definitions, so little time. As the saying goes, there persists an air of confusion or misunderstanding around business’ most over-used buzzword, digital transformation. One of the several wel[...] Read More
The Genesys State of Customer Experience research report is based on consumer and business findings related to customer experience. This initial global survey, executed on behalf of Genesys by an inde[...] Read More
The 2019 CISO Africa Conference welcomes Netskope as Lead Partner Read More
In this blog, we’ll discuss how to understand your Voice of Customer (VOC) feedback and why this is important. What are your customers actually telling you and how do you analyze this information to g[...] Read More
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