Insights & Research

Customer Care in the Social and Mobile Era Read More

Advances like big data, machine learning, and AI have begun to help enterprises shift their focus from routine operational processes to sweeping advances in customer experience. But what makes a custo[...] Read More

The Chief Customer Officer, Europe team has been hard at work, spending countless hours researching and discussing the current state of CX in Europe with key leaders in the industry. We were able to a[...] Read More

Ahead of the IBM Chief Data Officer Summit, Fall 2018 we caught up with one of the 50+ speakers; Michael Horn, who is Chief Data Officer at customer experience agency Huge. We set out to discover more[...] Read More

Ahead of the IBM Chief Data Officer Summit, Fall 2018 we caught up with one of the 50+ speakers; Genevy Dimitrion, who is SVP & Chief Data Steward at State Street and responsible for the company’s[...] Read More

Chief Data and Analytics Officer, UK arrives in London, 26-28 February 2019 where we will be welcoming the European data & analytics community for three days of networking and top-level debate. Ov[...] Read More

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Ahead of Geo Insurance Europe and Geo Insurance US we caught up with Ed Parsons, Geospatial Technologist at Google to find out how he was instrumental in moving the focus of the Ordnance Survey to Geo[...] Read More

Ahead of the Chief Data & Analytics Officer (CDAO) New Zealand, we caught up with Kari Jones, Data Science Manager at Air New Zealand to discuss the ways in which organisations can ensure progress[...] Read More

Ahead of the Chief Customer (CCO) Sydney, we caught up with Adrian Marr, Head of Customer Centricity at Laminex to discuss Laminex's approach to CX, the progression of CX over the past year, the bigge[...] Read More