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How different is the millennial customer? So much thought has been given on how to capture the “distracted” generation, that perhaps we are missing the role of generation Y. But are we wrong in our as[...] Read More
There are times when perception is not a clear representation of reality. Take for example the topic of Big Data and Analytics. The perception is that this ushers in a brave new world where there is a[...] Read More
2017 is seen by many as the year that AI has broken into the mass market, and all signs point to this trajectory continuing into the future. A recent PwC report predicted AI to be a $70billion dollar [...] Read More
Ahead of the biggest Chief Analytics Officer event of the year, CAO, Fall taking place on October 2-5 in Boston, we caught up with one of our amazing speakers, Andy Pulkstenis, Director – Advanced Ana[...] Read More
In anticipation of Lior Arussy, Author of 6 books and Renowned Thought Leader on Customer Experience, presenting at Chief Customer Officer Sydney, we asked Lior to answer some questions about what he [...] Read More
An increasingly global economy, rapid technological advances, and a more networked world have driven the pace of change with which organizations must cope to stay competitive. And while the world is e[...] Read More
Yesterday I enjoyed one of the most useful (and cathartic) discussions on CX I’ve ever had. I had the privilege of chairing Corinium’s Chief Customer Officer Conference in London. Around 50 CCOs and r[...] Read More
Big data which is enhanced by predictive modeling and analytics is at the top of the list in healthcare organizations. Big data is expected to help the healthcare industry to improve care quality whil[...] Read More
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