Insights & Research

Corinium Production Manager Catherine King summarizes the key insights she discovered while moderating our first ever Customer Champions Online, USA event Incentivize Customer-Centric Sales Engagement[...] Read More

Aligning projects with business goals and expanding them in a structured way is vital when delivering AI-at-scale Applying AI models at scale is one of the most cost-effective ways to drive ROI with t[...] Read More

Scaling AI capabilities across an entire organization is the best way to unleash the technology’s true potential to drive ROI AI will add more than $13 trillion to the global economy over the next dec[...] Read More

Customer experience optimization initiatives that depend too heavily on customer surveys or focus groups can lead organizations to make poor business decisions When an executive wants to find out what[...] Read More

With customer expectations rising higher than ever before, it’s never been tougher for organisations to deliver outstanding experiences. To succeed, CCOs need a healthy dose of what Churchill called “[...] Read More

The rise of data and analytics in the insurance industry means the underwriting profession is changing fast Not everyone is thrilled about the rise of AI in the insurance industry. Read More

With the variety of ways that customers reach out for support—like via email, calling over the phone, initiating a live chat—it makes sense for companies to invest in an omnichannel experience. But gi[...] Read More

Customer expectations are a moving target. New technologies, products and business models and an increased awareness of corporate ethics are forcing brands to rethink how they engage with today’s empo[...] Read More

With customers increasingly demanding fast, convenient insurance quotes, the industry’s data leaders are feeling the pressure to develop products, services and experiences fit for the modern age AI-dr[...] Read More

Ahead of his appearance at this year’s Chief Data & Analytics Officer Africa conference, Michiel van Staden, Data Analytics Lead: Everyday Banking Growth at Absa, shares three things his experienc[...] Read More