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Corinium’s data analytics events are designed to provide deep value to senior leaders and decision makers who are responsible for driving the strategic growth of data analytics within their organisati[...] Read More
It’s now clear that all parts of your business need to be CX focussed – not just the front office. Gateway Bank is an example of a company so obsessed with customer centricity that they recently promo[...] Read More
We’re just at the starting line of AI and already CDAOs are grappling with ethical dilemmas that create risk at all organisational levels. Poor AI governance can lead to significant reputational, mark[...] Read More
The Zendesk Customer Experience Trends Report 2019 found that customer expectations are 46 percent higher than last year, and 59 percent of agents report that customers’ expectations have risen in the[...] Read More
Drawing on over 30 years of experience, we caught up with our international keynote, Cary Correia, Chief Commercial Data Scientist, GE USA to share some golden nuggets on how to truly achieve a data-d[...] Read More
Africa is at the centre of a global development crisis and customer experience professionals have the opportunity to influence economic growth and increase shareholder value with meaningful impact. Th[...] Read More
Digital transformation has imposed a closer alignment between the roles of the CIO and innovative Enterprise Architecture teams. Forward thinking Enterprise Architects (EA) have become the vanguards f[...] Read More
What are the driving forces behind Industry 4.0? We asked our masterclass Leader, Henrik von Scheel to explain further: Read More
Customer experience is the only way that organisations are able to gain competitive advantage and hold on to their customers. It is the experience that customers have that will keep them coming back. Read More
Over the last few years, there has been a lot of focus on Digital Transformation, which is not a new concept. In the last decade or so, the focus was on paperless offices, work place mobility, which i[...] Read More
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