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Ahead of the Chief Customer (CCO) Sydney, we caught up with Adrian Marr, Head of Customer Centricity at Laminex to discuss Laminex's approach to CX, the progression of CX over the past year, the bigge[...] Read More
Ahead of the Chief Customer (CCO) Sydney, we caught up with Troy Barnes, Chief Customer Officer at Pizza Hut Asia Pacific. We discussed how CX has progressed in the past 18 months, the biggest challen[...] Read More
Offering multiple means of contacting a business is a great idea - yet if a customer ends up having to repeat themselves, this can quickly turn to frustration. This is one reason why omnichannel suppo[...] Read More
In anticipation of Chief Customer Officer, Fall, which will take place in San Francisco, September 11-13, we re-visited some of the lessons learned at our CCO USA event, that took place in Miami, Janu[...] Read More
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