Insights & Research

The Chief Customer Officer, Europe team has been hard at work, spending countless hours researching and discussing the current state of CX in Europe with key leaders in the industry. We were able to a[...] Read More

“Build an app and they will come!”. This may have held sway ten years ago, but the reality is that customers are smart, more demanding and less loyal than ever before. We live in an age of mass person[...] Read More

In anticipation of Chief Customer Officer, Fall, which will take place in San Francisco, September 11-13, we re-visited some of the lessons learned at our CCO USA event, that took place in Miami, Janu[...] Read More

How different is the millennial customer? So much thought has been given on how to capture the “distracted” generation, that perhaps we are missing the role of generation Y. But are we wrong in our as[...] Read More

In anticipation of Lior Arussy, Author of 6 books and Renowned Thought Leader on Customer Experience, presenting at Chief Customer Officer Sydney, we asked Lior to answer some questions about what he [...] Read More

Yesterday I enjoyed one of the most useful (and cathartic) discussions on CX I’ve ever had. I had the privilege of chairing Corinium’s Chief Customer Officer Conference in London. Around 50 CCOs and r[...] Read More

Anyone in a senior leadership role constantly faces questions. Generally, they are expected to have answers. Part of what Corinium does, is to help execs find these answers. By bringing together commu[...] Read More

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Keynote Presentation: The Blueprint – Advocating a Customer-Centric Culture of Innovation Across Distributed Touch Points • Most organizations understand the benefits of customer-centricity, however t[...] Read More

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