Insights & Research

The Genesys State of Customer Experience research report is based on consumer and business findings related to customer experience. This initial global survey, executed on behalf of Genesys by an inde[...] Read More

In this blog, we’ll discuss how to understand your Voice of Customer (VOC) feedback and why this is important. What are your customers actually telling you and how do you analyze this information to g[...] Read More

Publication: FA News (English) Page: 10 Title: CULTURE is not the same as cozy... Publish Date: 01 November 2018 AVE: 21937.65 Author: Marno Boshoff Read More

Johannesburg, South Africa – Corinium Global Intelligence announced that it will be hosting an all-encompassing event, Customer 360 Africa 2019, that will cover all aspects of the entire customer expe[...] Read More

Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 execut[...] Read More

Measuring your organisations customer experience as each touch point can be very tricky and complicated. We caught up with Clint Payne the Program Manager: Customer Experience of MultiChoice and got h[...] Read More

The 4th Industrial Revolution is upon us and many forms of technology are being implemented to improve customer experience. With the density of social interactions, one must ask what role this will pl[...] Read More

Please find below a link for two research reports co-developed by Harvard Business Review and Strativity Group. They outline how organisations are approaching customer centric strategy and organisatio[...] Read More

Customer Care in the Social and Mobile Era Read More

Advances like big data, machine learning, and AI have begun to help enterprises shift their focus from routine operational processes to sweeping advances in customer experience. But what makes a custo[...] Read More