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Virtual teams present different challenges and opportunities from those of an onsite team - this is something we've all become acutely aware of in the last few months. The dynamic between managers and[...] Read More
With the coronavirus outbreak, customer experience teams across the globe have had to rapidly adapt amid ticket spikes, customer cancellations, market volatility, and increased uncertainty. Each week [...] Read More
In these difficult times with more and more of us working from home, managing teams and being productive is an entirely new challenge for a lot of us. When working from home, it’s crucial that you kee[...] Read More
With the variety of ways that customers reach out for support—like via email, calling over the phone, initiating a live chat—it makes sense for companies to invest in an omnichannel experience. But gi[...] Read More
Customer loyalty can help drive the success of a business, and the customer experience (CX) drives loyalty. The data is clear: 74% of customers feel loyal to a particular brand or company 52% of custo[...] Read More
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