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Insights & Research

We draw on the extensive expertise of our global network of senior executives and leaders, combined with the vast industry knowledge of our own research team, to produce valuable premium content with real-world insights to help you keep up-to-date and make strategic, timely, and well-informed decisions.

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July, 28 2020

In this insightful fireside chat, we’re joined by Eva Ross, Chief Customer and Marketing Officer at Sendle

Eva shares what COVID-19 meant for them as a business, how they worked tirelessly to pivot to meet the customer needs of now, and how their communication strategy, sense of community, and their brand [...] Read More

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June, 22 2020

Zendesk - Forrester: Responding, managing, and leading during a pandemic

As we come out of lockdown and ease our way into the new normal, effective communication and leadership is vital to a smooth transition. Forrester has surveyed hundreds of customers, employers and wor[...] Read More

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June, 03 2020

Zendesk - Transitioning to and managing a remote workforce

Virtual teams present different challenges and opportunities from those of an onsite team - this is something we've all become acutely aware of in the last few months.    The dynamic between managers [...] Read More

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