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Stack of Magazines

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April, 08 2019

Building your Contact Centre - The Key Takeaways from Telstra

CCO Melbourne CCO Future Contact Centres

Ahead of the inaugural Future Contact Centres Sydney event, we caught up with Michelle Shiers, Complex Customer Care Lead, Telstra to discuss their contact centre vision, their biggest takeaways from [...] Read More

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March, 13 2019

Using Contact Centres as a foundation to improve CX

CCO Melbourne CCO Future Contact Centres

Ahead of the inaugural Future Contact Centres Sydney event, we caught up with Rod Netterfield, General Manager, Change and Customer Experience at Auto & General to discuss their contact centre vision,[...] Read More

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February, 22 2019

Exclusive Interview - Anouche Newman, CEO, CSIA

CCO Melbourne CCO

Ahead of the annual Chief Customer Officer Melbourne, we caught up with Anouche Newman, CEO of CSIA to discuss how organisations create memorable customer service engagements, how to demonstrate a lin[...] Read More

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January, 28 2019

The Importance of Customer Level Analytics

CCO Melbourne CCO

Ahead of the annual Chief Customer Officer Melbourne, we caught up with Lionel Kho, Head of Portfolio Analytics & Insight, NAB to discuss what he sees as the biggest game changers in CX, the importanc[...] Read More

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October, 25 2018

Strativity - Harvard Business Review Reports

Trending CCO CCO Customer Experience Strativity Customer Experience & Customer Management

Please find below a link for two research reports co-developed by Harvard Business Review and Strativity Group. They outline how organisations are approaching customer centric strategy and organisatio[...] Read More

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October, 22 2018

SAP Consumer Propensity Report Australia 2018

Trending CCO CCO SAP

Australians love to shop online but what inspires a quick checkout and what drives consumers to walk away from their shopping carts?  Brands everywhere are looking for ways to reduce cart abandonment [...] Read More

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September, 21 2018

The Biggest Disruptors in CX

CCO Melbourne CCO Sydney Trending CCO CCO

Ahead of the Chief Customer (CCO) Sydney, we caught up with Adrian Marr, Head of Customer Centricity at Laminex to discuss Laminex's approach to CX, the progression of CX over the past year, the bigge[...] Read More

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August, 29 2018

What's next for CX?

CCO Melbourne CCO Sydney Trending CCO CCO

Ahead of the Chief Customer (CCO) Sydney, we caught up with Troy Barnes, Chief Customer Officer at Pizza Hut Asia Pacific. We discussed how CX has progressed in the past 18 months, the biggest challen[...] Read More

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May, 15 2018

Your Guide to Omnichannel Support

Trending CCO Zendesk CCO News

Offering multiple means of contacting a business is a great idea - yet if a customer ends up having to repeat themselves, this can quickly turn to frustration. This is one reason why omnichannel suppo[...] Read More

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May, 11 2018

CCO Event Report: What we learnt at Chief Customer Officer USA 2018

Data Analytics Trending CCO Article CCO Customer Experience Data Management Employee Engagement Machine Learning Report Reports analytics and data management Cognitive Thought Leader Series Analytics Big Data AI Artificial Intelligence empathy data Artificial Intelligence & Machine Learning Customer Experience & Customer Management

  In anticipation of Chief  Customer Officer, Fall, which will take place in San Francisco, September 11-13, we re-visited some of the lessons learned at our CCO USA event, that took place in Miami, J[...] Read More

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